393bet Privacy Policy

1. Introduction

1.1 393bet takes the privacy and security of your personal data seriously. This Policy is intended to give you a clear understanding of what data 393bet collects about you, why it is collected, how it is used, and what rights you have in relation to that data.

1.2 393bet operates an online sports betting and casino platform serving English-speaking players, including players accessing the platform from Pakistan. Data collection and processing practices described in this Policy apply to all users of the platform regardless of their geographic location.

1.3 This Policy applies to data collected through the 393bet website at 393bet.bio, through the 393bet account management interface, through communications with 393bet customer support, and through any other means by which you provide personal data to 393bet.

2. Data We Collect

393bet collects the following categories of personal data:

2.1 Account Registration Data

• Full legal name (as it appears on a government-issued identity document such as a CNIC or passport)
• Date of birth
• Email address
• Mobile telephone number
• Residential address
• Username and hashed password

2.2 Identity Verification (KYC) Data

• Copy of national identity card (CNIC), passport, or other government-issued photo ID
• Proof of address documentation (e.g., utility bill, bank statement)
• Selfie or liveness check image for facial verification where required
• Source of funds documentation where applicable

2.3 Transaction and Financial Data

• Deposit and withdrawal amounts, dates, and payment method references
• JazzCash, Easypaisa, or bank account identifiers used for transactions (partial masking applied in storage)
• Bet history, settlement records, and game session logs

2.4 Technical and Usage Data

• IP address at time of login and at time of each session
• Device type, operating system, and browser information
• Pages visited and features accessed within the 393bet platform
• Session timestamps and duration
• Referrer URL where applicable

2.5 Communications Data

• Content of messages submitted through 393bet customer support channels
• Records of email communications between you and 393bet
• Feedback and complaints submitted to 393bet

3. How We Use Your Data

The table below summarises the principal purposes for which 393bet processes your personal data:

4. Legal Basis for Processing

4.1 Contract Performance: Processing necessary to create and operate your 393bet account, process bets and payments, and provide customer support is conducted on the basis that it is necessary for the performance of the contract between you and 393bet.

4.2 Legal Obligation: Processing for the purposes of KYC, age verification, anti-money laundering checks, and other regulatory compliance is conducted on the basis of legal obligations applicable to 393bet.

4.3 Legitimate Interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and service improvement is conducted on the basis of 393bet's legitimate interest in operating a secure and compliant platform, balanced against your interests and rights.

4.4 Consent: Where processing is based on your consent (for example, for certain marketing communications), you may withdraw that consent at any time by contacting 393bet support or updating your communication preferences within your account settings.

5. KYC & Identity Verification

5.1 As part of its regulatory obligations and as a responsible gaming measure, 393bet requires players to complete identity verification before withdrawals above threshold amounts are processed. This process — commonly referred to as KYC (Know Your Customer) — involves the submission of government-issued identity documents and, in some cases, proof of address and source of funds.

5.2 KYC documents submitted to 393bet are reviewed by authorised staff and/or automated verification systems for the sole purpose of confirming your identity, age, and address. These documents are stored securely and not used for any other purpose.

5.3 393bet uses third-party identity verification providers where applicable. These providers process KYC data on behalf of 393bet and are bound by data processing agreements that restrict their use of your data to the verification purpose only.

5.4 Players in Pakistan who are asked to submit KYC documentation should ensure they submit clear, unobstructed copies of their documents. CNIC cards issued by NADRA are the preferred identity document for Pakistani players completing 393bet KYC.

6. Payment Data

6.1 393bet processes payment data necessary to facilitate deposits and withdrawals. For JazzCash and Easypaisa transactions, this includes the mobile wallet number and transaction reference. For bank transfers via HBL, UBL, Meezan Bank, or Bank Alfalah, this includes the IBAN or account number used.

6.2 Payment method details are stored in a masked format (showing only partial characters) in 393bet's systems after the transaction is complete. Full payment credentials are not stored in 393bet databases.

6.3 Payment processing for credit and debit card transactions is handled by PCI-DSS compliant payment processors. 393bet does not store full card numbers, CVV codes, or card expiry dates on its own servers.

6.4 Cryptocurrency transactions (USDT TRC20) are processed on-chain and are governed by the irreversible nature of blockchain transactions. Wallet addresses used in transactions with 393bet are recorded for audit and compliance purposes.

7. Sharing Your Data

7.1 393bet does not sell your personal data to third parties for any purpose.

7.2 393bet may share your data with the following categories of recipients where necessary to operate the platform:

• Identity verification providers: For the purpose of conducting KYC and age verification checks.
• Payment processors: For the purpose of processing deposits and withdrawals via the supported payment methods.
• Game providers: Limited technical data (e.g., session tokens) shared with casino game providers to facilitate game delivery. Game providers do not receive your full personal profile.
• Analytics and fraud prevention providers: Aggregated or pseudonymised technical data may be processed by third-party service providers for security and performance analytics purposes.
• Regulatory and law enforcement authorities: Where required by applicable law, regulation, court order, or lawful authority request, 393bet may be required to disclose personal data to government or regulatory bodies.

7.3 All third parties with whom 393bet shares data are required to handle that data in accordance with applicable data protection standards and are restricted from using it for purposes beyond those for which it was shared.

8. Cookies & Tracking Technologies

8.1 393bet uses cookies and similar tracking technologies on its website. Cookies are small text files placed on your device by your browser when you visit 393bet.bio. The following categories of cookies may be in use:

• Essential cookies: Required for core platform functionality, including session management and login state. These cannot be disabled without impairing the platform's operation.
• Analytics cookies: Used to collect aggregated data about how users interact with the 393bet platform. This data is used to improve the platform's design and functionality.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Security cookies: Used to detect and prevent fraudulent activity, including unusual login patterns.

8.2 You can manage and delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the 393bet platform, including the ability to stay logged in.

8.3 393bet does not use cookies to deliver third-party advertising on other websites.

9. Data Security

9.1 393bet implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data held. These measures include:

• SSL/TLS encryption on all connections between user devices and 393bet servers
• Encrypted storage of sensitive account data fields
• Access controls limiting employee access to personal data on a need-to-know basis
• Intrusion detection and security monitoring systems
• Regular security assessments of platform infrastructure

9.2 While 393bet takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 393bet login credentials and for logging out of your account on devices that are not exclusively yours.

9.3 In the event of a data security incident affecting your personal data, 393bet will notify affected users through the registered email address within the timeframe required by applicable law.

10. Data Retention

10.1 393bet retains personal data for the following periods, unless a longer retention period is required by applicable law or regulation:

• Account and registration data: Retained for the duration of your active 393bet account, and for a minimum of five years from account closure.
• KYC documentation: Retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for a minimum of three years from the date of the communication.
• Technical log data: Retained for up to 24 months from collection, subject to aggregation or deletion where no longer required for security purposes.

10.2 After the applicable retention period expires, 393bet will delete or anonymise your personal data unless retention is required for ongoing legal proceedings or regulatory obligations.

11. Your Rights

Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by 393bet:

• Right of access: You may request a copy of the personal data 393bet holds about you.
• Right to rectification: You may request correction of inaccurate personal data. Contact support or update your account settings directly.
• Right to erasure: In certain circumstances you may request deletion of your personal data. Note that data required for legal compliance, fraud prevention, or ongoing regulatory obligations may be exempt from deletion requests.
• Right to restrict processing: You may request that 393bet restricts processing of your data in specific circumstances defined under applicable data protection law.
• Right to data portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You may object to processing conducted on the basis of legitimate interests.

To exercise any of these rights, contact 393bet via the live chat function within the platform or by emailing [email protected] (plain text — not a clickable link). 393bet will respond to valid requests within 30 days of receipt.

12. Children's Privacy

12.1 393bet is strictly an adult platform. The minimum age for account registration and use of the platform is 18 years. 393bet does not knowingly collect or process personal data from individuals under the age of 18.

12.2 If 393bet discovers that it has inadvertently collected personal data from a person under 18, the account will be suspended immediately, the data will be deleted as far as legally permissible, and any deposited funds will be returned to the originating payment method without winnings.

13. Changes to This Policy

13.1 393bet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file and/or through a platform notification.

13.2 The "Last updated" date at the top of this Policy will be revised whenever changes are made. We recommend reviewing this Policy periodically. Continued use of 393bet after changes take effect constitutes acceptance of the revised Policy.

14. Contact Us

14.1 For any questions, requests, or complaints relating to this Privacy Policy or to the way 393bet handles your personal data, please contact us via:

• Live chat: available within the 393bet platform 24/7
• Email: [email protected] (plain text only — not a clickable link)

14.2 393bet will acknowledge privacy-related requests within 5 business days and aim to resolve them within 30 days. Complex requests may require additional time, in which case 393bet will communicate the expected resolution timeframe.